Terms & Privacy

Information We Collect When you opt in to receive SMS messages from Eagle Mountain, we collect your mobile phone number and any information you voluntarily provide through SMS interactions. We may also collect data about message delivery and response rates.

How We Use Your Information We use your phone number and related data solely to send you SMS messages you have opted in to receive — including service updates, system alerts, and support communications. We do not sell or share your phone number with third parties for their marketing purposes.

Opt-Out You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will no longer receive SMS messages from us unless you opt back in. To re-subscribe, reply START.

Data Security We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. Your phone number is stored securely and accessed only by authorized Eagle Mountain personnel.

Changes to This Policy We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our SMS service after changes constitutes acceptance of the revised policy.

Contact Us If you have questions or concerns about this SMS Privacy Policy, please contact us at 585-412-4245.

Program Description Eagle Mountain's SMS program delivers service notifications, system alerts, technical support updates, and other relevant communications to opted-in customers and partners.

Eligibility You must be a resident of the United States and at least 18 years of age to participate. By opting in, you confirm that you are the account holder or have the account holder's permission to enroll the number.

Message Frequency Message frequency varies based on your system activity and support interactions. You may receive up to several messages per month. We will not send unsolicited marketing messages.

Message and Data Rates Message and data rates may apply depending on your mobile carrier plan. Eagle Mountain is not responsible for charges incurred through your mobile carrier.

How to Opt Out Reply STOP to any message to unsubscribe. You will receive a confirmation message and no further SMS messages will be sent. Reply HELP at any time for assistance.

Supported Carriers Supported carriers include all major U.S. carriers. Carrier support for SMS programs is not guaranteed, and carriers are not liable for delayed or undelivered messages.

Limitation of Liability Eagle Mountain is not liable for any delays or failures in SMS delivery, including those caused by network or carrier issues beyond our control. The SMS service is provided "as is" without warranty of any kind.

Changes to Terms We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to this page. Continued participation in the SMS program after such changes constitutes your acceptance of the revised terms.